At Link Shuttle Cancun, we respect your privacy and are committed to protecting the personal data you provide to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our transportation services and tours in Cancun and the Riviera Maya, as well as when you browse our website or communicate with us through any channel.

By using our website, WhatsApp, social media, email, or making a reservation, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information only when it is necessary to provide our services. This may include:

1.1. Information Provided Directly by the User

Full name
Phone number
Email Address
Flight information (airline, number, schedule)
Service details (hotel, address, number of passengers)
Payment information (we do not store card details; we use secure platforms)

1.2. Information Collected Automatically

IP address
Browser type and operating system
Cookies and browsing data
Pages visited within the website

1.3. Information provided by Third Parties

When using external booking or payment platforms, we may receive information necessary to process your service.

2. How we use your information?

We use your personal data for the following purposes:

To process and confirm transfer or tour reservations.
To monitor flights and coordinate pick-up schendules.
To communicate with your before, during and after the service.
To improve the safety of our services and vehicles.
To send confirmations, receipts, and service updates.
To respond to requests, inquiries, or claims.
To improve our website and user experience.

We do not use your data for purposes other than those described above without your prior consent.

3. Do we share your information?

We do not sell, rent, or exchange your personal information with third parties.

We only share data in the following cases:

With our operational staff (drivers) to provide the contracted service.
With secure payment platforms to process transactions.
When required by law, a competent authority, or legal process.

All third parties involved must comply with strict confidentiality and data protection measures.

4. Data Retention

We retain your data only for the time necessary to:

Complete the contracted service
Comply with legal and tax obligations
Resolve disputes or inquiries

Afterward, the data is securely deleted or anonymized.

5. Data Security

We implement technical and administrative measures to protect your information, including:

SSL- certified website
Secure payment platforms
Restricted access to internal data
Security cameras in vehicles (no audio recording)
Internal data-handling procedures

Although we use reasonable protection measures, no system is 100% secure.

6. User Rights

You may request at any time:

Access to your personal data
Correction or update of your information
Deletion of your data
Revocation of consent
Limitation of data use

Simply contact us at: info@linkshuttle.com

We will respond to your request within a maximum of 15 business days.

7. Use of Cookies

Our website uses cookies to:

Improve browsing experience
Analyze website usage (Google Analytics, Meta Pixel, or others)
Remember user preferences

You may disable cookies through your browser settings; however, some site features may be affected.

8. Links to third-party site

Our website may contain links to external websites.
Link Shuttle is not responsible for the content, practices, or privacy policies of such sites.

9. Children’s Privacy

Our services are not intended for minors without adult supervision.
We only collect data from minors when they are part of a reservation and with authorization from the responsible adult.

10. Changes to This Privacy Policy

We may update this Privacy Policy at any time to comply with regulations or improve our processes.
The date of the last update will always be indicated at the beginning of this document.

11. Contact Information

If you have questions, requests, or wish to exercise your privacy rights, you may contact us:

📧 Email: info@linkshuttle.com
📱 WhatsApp: +52 998 165 9181
🌐 Website: www.linkshuttle.com

Privacy Policy