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Booking, Payment, Cancellation & Rescheduling Terms

Policies for Reservations, Payments, Cancellations and Rescheduling

 How can I get a quote?

You can obtain an instant quote by visiting our website and entering your pick-up and drop-off locations, travel dates, and number of passengers.

Our system will immediately display the total price, with no hidden fees or additional charges.

If you prefer, you may also contact us via WhatsApp or email at info@linkshuttle.com to receive a personalized quote and assistance from our customer service team.

Is it necessary to make a reservation?

Yes, advance booking is required.
Our transportation services are fully private and assigned exclusively to each client. By booking ahead, you ensure:

  • Vehicle availability

  • Personalized attention

  • Punctual arrival at your destination

Do you accept same-day reservations?

Yes, we accept same-day reservations, subject to vehicle and driver availability.
For faster service, we recommend contacting us directly via WhatsApp or email:

📞 Phone: +52 998 165 9181
📧 Email: info@linkshuttle.com

How far in advance should I book my transfer?

We recommend booking at least 24 hours in advance to guarantee availability and ensure a punctual, well-organized service.
If you require a last-minute transfer, you may contact us directly to check availability.

How can I make a payment?

When completing your reservation through the form on our website, you may make a quick and secure online payment.
We accept:

  • Credit cards

  • Debit cards

  • Digital payment methods

Once your payment is processed, you will receive your receipt and service confirmation via email.

What happens after I complete my payment?

After completing your payment, you will receive a confirmation email with all the details of your service.

If you do not see the email in your inbox:

  1. Check your spam or junk folder.

  2. If you still don’t find it, please send your payment receipt to info@linkshuttle.com, and our team will resend your confirmation immediately.

CHANGE POLICY

  • All changes are subject to availability and may incur additional charges.

  • Same-day changes for services scheduled between 8:00 p.m. and 6:00 a.m. are subject to availability and may incur extra fees.

  • Only the reservation holder (the name listed on the booking) may request changes or updates.

NO-SHOW POLICY

A reservation will be considered a “No Show” when:

  • The customer does not show up to use the service at the date and time scheduled,
    or

  • Fails to notify Link Shuttle in advance about changes or cancellations.

In these cases, no refunds or credits will be issued.

Flights – Airport Arrivals

Link Shuttle provides a 2-hour courtesy wait time from the scheduled landing time.
Since we monitor your flight in real time, this window allows us to manage standard delays.

Your service will be considered a “No Show” if:

  • You do not arrive within the 2-hour courtesy period,
    and

  • You fail to inform us of any delays or changes beforehand.

No refunds or credits apply in these cases.

Reservations with passengers arriving on different flights

  • If only one flight number was provided during the booking and passengers arrive on different flights, the service will be subject to availability and may incur additional charges.

  • If different arrival times are not communicated in advance and the service cannot be rescheduled, it will be considered a “No Show” for passengers who do not arrive within the established wait time.

Departures and hotel-to-hotel transfers

The maximum waiting time is 10 minutes from the scheduled pick-up time.
If the customer does not show up and does not notify any delay:

→ The service will be marked as a “No Show,” with no right to refund or credit.

CHANGES OR CANCELLATIONS DUE TO EVENTS BEYOND CUSTOMER CONTROL

Any modification or cancellation caused by situations beyond the customer’s or Link Shuttle’s control will be evaluated by our customer service center to provide the best possible solution based on service availability.

 Check our time frames and conditions before making changes to your booking.

Cancellation period Applicable charge Refund
More than 24 hours in advance A $10 USD (or equivalent) charge for administrative expenses. Refund of 70% of the total amount paid, minus the administrative fee.
Between 12 and 24 hours in advance A 20% charge of the contracted service value. Refund of 80% of the total amount paid.
Less than 12 hours in advance Non-refundable. Not applicable.
No Show (the client does not show up) It is non-refundable.

Not applicable.

Modifications (Date/Time/Route Changes)

Moren than 24 hours in advance: Changes can be made at no additional cost and are subject to vehicle availability. If the modification involves a higher rate, the difference must be paid.

Between 12 and 24 hours in advance: A modification fee of $5 USD (or equivalent) will apply. The change is subject to availability.

Less than 12 hours in advance: Changes are treated as a cancellation with a fee (see table above) and a new booking, or the Open Credit option may be applied at management’s discretion.